Shipping policy

SHIPPING 

Standard Delivery (3-5 Working Days) 
Next Day Delivery (1-2 Working Days, Not including bank holidays) Orders placed onwards of 2pm on Fridays will be sent the following Monday.
For Nestera Products, Delivery will be 7-10 days. 

Our Shipping Rates

Standard Delivery £3.99
Next Day Delivery £4.99

We offer free next day and standard delivery anywhere in UK for orders over £30. 


At this moment we only ship within the United Kingdom and the Isle of man.

What is the total delivery time for my order?

For in-stock pieces, orders are usually delivered within 3-5 days for standard shipping service. 1-2 days for Next day shipping when orders are placed between Monday – Friday 2pm.  Orders placed on the Friday from 2pm onwards will be shipped out on the following Monday. 

Handling time: 1 day (MONDAY - FRIDAY)

Shipping Status:

As soon as your order ships, you'll receive a shipping confirmation email.

Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:
Please contact us in the unlikely instance your item has not been delivered. 

Which locations do you deliver to?

We ship all orders to anywhere in the United Kingdom.

How do I check the status of my order?

You will receive email notifications. You may also track your order status on our order tracking page.

What should I do if the tracking number I receive is not working?

If you are having tracking issues please contact us at support@ourpetslife.co.uk

What should I do if I receive a damaged item?

Please contact us at Customer Support

Customer Support 24/7:

  Our Physical Address: Regus, 3rd Floor, 82 King Street, Manchester, United Kingdom, England, M2 4WQ